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Social Security Warns Public About Caller ID “Spoofing”

Posted on May 10, 2019

In recent months, Social Security has issued several warnings about new phone call scams. The calls often display a caller ID of 1-800-772-1213 which is the real Social Security Customer Service number; other calls may display the real Social Security Fraud Hotline number on the caller ID screen.  These calls are scams using caller ID “spoofing” – showing false caller ID’s.

In some cases, the caller says that Social Security does not have all of your personal information on file. Other callers claim Social Security needs additional information so the agency can increase your benefit payment, or that Social Security will terminate your benefits if they do not confirm your information. Callers sometimes state that your Social Security number is at risk of being deactivated or suspended because it’s connected to a serious crime.

Any threatening phone call from Social Security is fraudulent and you should just hang up.  If you want to report a suspicious call, you can call the Fraud Hotline at 800-269-0271, Monday through Friday, 10am to 4pm EST.

If you have questions about suspicious calls from Social Security or Medicare, or other health insurance issues, trained SHINE counselors offer free, confidential counseling on all aspects of Medicare and related health insurance programs.  Call the Senior Center to schedule a phone consultation or in-person appointment.

Return to the Senior and Social Services Page

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